27 March, 2007

Kodak quits Better Business Bureau over customer complaints

USATODAY.com:
"A happy Kodak moment, it's not.

Eastman Kodak (EK), the company famed for generations of priceless photos, has resigned from the national Council of Better Business Bureaus after the consumer protection group started expulsion proceedings against the firm, the council announced Monday.

The alleged offense? Refusing to provide information about the resolution of consumer complaints relayed to Kodak by the regional Better Business Bureau that covers the firm's Rochester, N.Y., headquarters.

During the last three years, Kodak customers have logged 183 complaints for problems ranging from repairs to digital cameras to difficulties communicating with customer service representatives, said David Polino, head of the regional Better Business Bureau."

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